Refund policy

 

We hope you love your Bunka purchase. If you change your mind, eligible online purchases may be returned within 30 days of receipt.

This policy applies to online orders only. Purchases made in a Bunka store must be returned to the store with proof of purchase and are subject to our in-store returns policy.

Please return online orders to:

Returns Department
Bunka
184 High Street
Beckenham
BR3 1EN

Please include your order number.

RETURN CONDITION

Items must be unused, in a fully resalable condition and returned with their original tags and packaging.

Customers may inspect an item as they would in a shop. However, we may reduce the refund where handling beyond what is reasonably necessary has diminished the item’s value.

RETURN POSTAGE

For change-of-mind returns, the cost and safe return of the goods are the customer’s responsibility until they reach us. We strongly recommend using a tracked postal service and retaining proof of postage.

If an item is faulty, damaged or incorrect, please contact help@bunka.co.uk before returning it.

REFUNDS

Approved refunds will be issued to the original payment method. Please allow up to 10 days from the date we receive your return for it to be processed.

When an entire online order is cancelled within the statutory cancellation period, we will also refund the cost of standard delivery. Additional charges for express or premium delivery are non-refundable.

Original delivery charges are not refunded for partial returns or returns made outside the statutory cancellation period.

ITEMS THAT CANNOT BE RETURNED

Unless faulty, we cannot accept returns of:

• Personalised, custom-made or special-order items

• Perishable goods

• Sealed goods that are unsuitable for return for health or hygiene reasons once the seal has been broken

• Earrings, hair accessories, cosmetics, skincare, fragrances, home fragrances or edible products where the protective seal or packaging has been opened

This does not affect your statutory rights.

CHANGING OR CANCELLING AN ORDER

Orders are processed quickly, so we cannot guarantee that an order can be changed or cancelled after it has been placed.

Please send cancellation requests to help@bunka.co.uk as soon as possible and before 1pm. If your order has already been dispatched, you will need to return it following the procedure above.

EXCHANGES

If you require a different size or colour, please email help@bunka.co.uk to check availability.

The original item must be returned at your own cost. If the replacement is available, we will send it without an additional standard delivery charge.