Refund policy

If for any reason you are not completely satisfied with your online purchase and wish to return it for a full refund*, please ensure that the goods are returned in perfect saleable condition, in their original packaging, with the invoice as proof of purchase within 30 days of receipt to:

PLEASE NOTE - FOR ONLINE ORDERS ONLY (Purchases made in store should be returned to the store) 

Returns Department, Bunka 184 High Street, Beckenham, BR3 1EN

We will issue a full refund to the card used when placing the order, excluding any delivery charges. Please allow up to 10 days for a full refund from the date we receive the goods. Please note: the cost of returning the goods and the safe return of goods is your responsibility until the order is received at our returns depot, we therefore suggest you return items using a recorded delivery service. 

*Please note: items excluded from this policy are any special orders; hats; hair accessories; earrings, make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged. This does not affect your statutory rights.

  • Items must be returned in a fully resalable condition, which means being unused and in the original packaging within 30 days of receipt. Bunka reserves the right to refuse a refund on items deemed not to be resalable.
  • In most circumstances, it’s not possible to make changes to your order once you’ve placed it. However, if you do need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team as soon as possible for advice at info@bunka.co.uk 
  • If your order has already left us for delivery to you, then you’ll need to follow our Returns procedure in the event of any unwanted products.

Exchanging An Item

If you find you need an alternative size or colour of an item that you have ordered, make a request to us via email at info@bunka.co.uk and we will let you know if the required item is available. If it is we will ship it to you free of charge, but the return of the original item(s) is still your responsibility.